Airlines and Links to Accessibility/Medical Policies

Check the sites for complete details. Brief notes from some airlines are provided.

This list, with direct links to the respective airline's policies, is compiled by Tim Buckley, RRT, and Brian Tiburzi.

AIRLINE

PHONE # ACCESSIBILITY / MEDICAL POLICIES

Air Tran

800-247-8726

Aircraft electrical plugs are not available for use with any electronic device.

Alaska

800-654-5669

Please note that aircraft in-seat electrical power is not available for ventilators, respirators or CPAP machines.

Allegiant

 

702-505-8888

Any customer requiring a constant supply of compressed or liquid medical oxygen cannot travel on Allegiant. The POC may only be used in its battery-operated mode. Allegiant does not have electrical outlets onboard for commercial product use.

American

 

800-433-7300

Extensive information on flying with oxygen is found in the “Special Assistance–Planning Ahead” section. “Advanced Notice Needed” section states, “Please let us know if you: Travel with a battery-powered respirator or ventilator.”

Delta 800-221-1212

If you need an assistive or non-oxygen-generating life-support device, like a respirator, nebulizer or ventilator, you can bring it in the cabin for use during the flight, as long as it fits in an FAA approved storage location. You'll need to purchase an extra seat at the lowest available fare if you need it for your equipment.

Continental 800-228-2744

A forty-eight (48) hour minimum advance notification to reservations (1-800-228-2744) is required for customers using a ventilator, respirator or CPAP machine onboard. Reservations will ensure the device you are planning to use is on the list of current, approved devices and will provide guidance on the number of batteries you will need for your flight.

Air France

800-992-3932;
800-210-6508

 
Frontier 800-432-1359

Aircraft electrical outlets (plugs) are not available for use with any electronic device. Frontier allows the use of battery-powered respiratory devices (e.g., ventilator, respirator, CPAP machine) for use on board the aircraft. These devices must bear a sticker indicating they are approved for use on aircraft and meet FAA requirements. Use of respiratory devices on our codeshare partner, Great Lakes, is not permitted.

Hawaiian 800-367-5320

You may carry on board and use personal assistive devices such as personal ventilators, respirators and other portable electronic devices if it can be verified by a manufacturer's label or otherwise that it meets applicable FAA requirements. Hawaiian Airlines has a list of approved personal assistive devices which have been approved for use.

Jet Blue

800-538-2583

 

JetBlue will accept assistive devices with batteries as checked baggage as well as onboard the cabin. Assistive devices with batteries include respirators, CPAP machines, portable oxygen concentrators and ventilators. JetBlue will allow qualified individuals with a disability who are using personal respirators/ventilators to bring their equipment, including non-spillable batteries onboard the aircraft.
Lufthansa 866-846-4283

Lufthansa will allow qualified individuals with a disability who are using FAA approved personal respirators/ventilators to bring their equipment, including non-spillable batteries, onboard the aircraft. You must have sufficient battery power for 150% of the maximum flight duration.

Qantas 800 227 4500

If you need to use Medical Support Equipment on board you must obtain medical clearance by using our Travel Clearance Form. Your equipment must be authorized as safe for use on Qantas aircraft. More information on Qantas authorized medical equipment can be obtained from the medical support equipment list. No other equipment can be accepted.

SAS

800-221-2350

 
Singapore 800-742-3333

All self-powered medical devices are not accepted with exception of the following: Portable Hearing aids; Heart pacemakers; Nebulizers; Continuous Positive Air Pressure (CPAP) machine; Portable Oxygen Concentrator.

Southwest

800-435-9792

 

Other assistive devices, such as walkers, canes, crutches, CPAP machines, etc., that can be stowed in compliance with FAA safety regulations, will be given priority onboard stowage, and will not be counted toward your one carryon plus one personal item limit. If the wheelchair compartment is not occupied by another customer's wheelchair, other assistive devices may be stowed within it. While we recommend that a customer carry on any assistive devices (including medications) that can be stowed safely in the cabin, these items can be checked if the customer prefers. During the check-in process, it is important that the customer inform a Customer Service Agent that an assistive device is being checked, especially if the assistive device is contained within the customer's luggage. If an assistive device cannot be stored safely in the cabin, we will transport it in the cargo compartment.

Please note that Southwest Airlines does not have electrical outlets onboard the aircraft for commercial product use.

Sun Country

800-359-6786

 
United

800-825-6331

 

Customers who need to use medical devices while onboard must obtain prior approval from United at least 48 hours before departure. We may need special information, including the name and telephone number of your physician.
USAirways 800-892-3624

POCs, ventilators and respirators that use non-spillable batteries, as long as they comply with safety, security and hazardous materials rules. If your device does not comply with applicable safety, security and hazardous materials rules, then US Airways can transport your device in the cabin, but you may not use the device in the cabin. In all instances, liquefied oxygen is prohibited.

Back to top