Airlines and Links to Accessibility/Medical Policies
Check the sites for complete details. Brief notes from some airlines are provided.
This list, with direct links to the respective airline's policies, is compiled by Tim Buckley, RRT, and Brian Tiburzi.
AIRLINE |
PHONE # | ACCESSIBILITY / MEDICAL POLICIES |
800-247-8726 |
Aircraft electrical plugs are not available for use with any electronic device. |
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800-654-5669 |
Please note that aircraft in-seat electrical power is not available for ventilators, respirators or CPAP machines. |
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702-505-8888 | Any customer requiring a constant supply of compressed or liquid medical oxygen cannot travel on Allegiant. The POC may only be used in its battery-operated mode. Allegiant does not have electrical outlets onboard for commercial product use. |
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800-433-7300 | Extensive information on flying with oxygen is found in the “Special Assistance–Planning Ahead” section. “Advanced Notice Needed” section states, “Please let us know if you: Travel with a battery-powered respirator or ventilator.” |
| Delta | 800-221-1212 | If you need an assistive or non-oxygen-generating life-support device, like a respirator, nebulizer or ventilator, you can bring it in the cabin for use during the flight, as long as it fits in an FAA approved storage location. You'll need to purchase an extra seat at the lowest available fare if you need it for your equipment. |
| Continental | 800-228-2744 | A forty-eight (48) hour minimum advance notification to reservations (1-800-228-2744) is required for customers using a ventilator, respirator or CPAP machine onboard. Reservations will ensure the device you are planning to use is on the list of current, approved devices and will provide guidance on the number of batteries you will need for your flight. |
| Air France | 800-992-3932; |
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| Frontier | 800-432-1359 | Aircraft electrical outlets (plugs) are not available for use with any electronic device. Frontier allows the use of battery-powered respiratory devices (e.g., ventilator, respirator, CPAP machine) for use on board the aircraft. These devices must bear a sticker indicating they are approved for use on aircraft and meet FAA requirements. Use of respiratory devices on our codeshare partner, Great Lakes, is not permitted. |
| Hawaiian | 800-367-5320 | You may carry on board and use personal assistive devices such as personal ventilators, respirators and other portable electronic devices if it can be verified by a manufacturer's label or otherwise that it meets applicable FAA requirements. Hawaiian Airlines has a list of approved personal assistive devices which have been approved for use. |
| Jet Blue | 800-538-2583
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JetBlue will accept assistive devices with batteries as checked baggage as well as onboard the cabin. Assistive devices with batteries include respirators, CPAP machines, portable oxygen concentrators and ventilators. JetBlue will allow qualified individuals with a disability who are using personal respirators/ventilators to bring their equipment, including non-spillable batteries onboard the aircraft. |
| Lufthansa | 866-846-4283 | Lufthansa will allow qualified individuals with a disability who are using FAA approved personal respirators/ventilators to bring their equipment, including non-spillable batteries, onboard the aircraft. You must have sufficient battery power for 150% of the maximum flight duration. |
| Qantas | 800 227 4500 | If you need to use Medical Support Equipment on board you must obtain medical clearance by using our Travel Clearance Form. Your equipment must be authorized as safe for use on Qantas aircraft. More information on Qantas authorized medical equipment can be obtained from the medical support equipment list. No other equipment can be accepted. |
| SAS | 800-221-2350 |
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| Singapore | 800-742-3333 | All self-powered medical devices are not accepted with exception of the following: Portable Hearing aids; Heart pacemakers; Nebulizers; Continuous Positive Air Pressure (CPAP) machine; Portable Oxygen Concentrator. |
| Southwest | 800-435-9792
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Other assistive devices, such as walkers, canes, crutches, CPAP machines, etc., that can be stowed in compliance with FAA safety regulations, will be given priority onboard stowage, and will not be counted toward your one carryon plus one personal item limit. If the wheelchair compartment is not occupied by another customer's wheelchair, other assistive devices may be stowed within it. While we recommend that a customer carry on any assistive devices (including medications) that can be stowed safely in the cabin, these items can be checked if the customer prefers. During the check-in process, it is important that the customer inform a Customer Service Agent that an assistive device is being checked, especially if the assistive device is contained within the customer's luggage. If an assistive device cannot be stored safely in the cabin, we will transport it in the cargo compartment. Please note that Southwest Airlines does not have electrical outlets onboard the aircraft for commercial product use. |
| Sun Country | 800-359-6786 |
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| United | 800-825-6331
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Customers who need to use medical devices while onboard must obtain prior approval from United at least 48 hours before departure. We may need special information, including the name and telephone number of your physician. |
| USAirways | 800-892-3624 | POCs, ventilators and respirators that use non-spillable batteries, as long as they comply with safety, security and hazardous materials rules. If your device does not comply with applicable safety, security and hazardous materials rules, then US Airways can transport your device in the cabin, but you may not use the device in the cabin. In all instances, liquefied oxygen is prohibited. |
